FAQ's

1. When will I receive the product after placing an order?

• The delivery usually takes 1-7 days to reach to your location. However, it can get delayed if there are lockdown restrictions in the delivery location. Express delivery available on special requests.

2. Is COD payment available?

• Yes, we offer Cash On Delivery Pan India.

3. Can we get pictures of products?

• You can get all our photos through WhatsApp.

4. What are different modes of payment available?

• We have COD as well as Online payment options.

5.How to cancel my order?

• The customer can cancel the order within 1-2 hours after placing an order. However, cancellation charges of 3% will be deducted from order amount. The order once shipped cannot be cancelled.

6. What is the return policy?

• We don’t have any return policy. However, we do provide a new product in case of damage. The shipping charges for the new product must be paid by the customer only after receiving the delivered product.

7. What is the material of Hand Held Metal Detectors?

• ABS Plastic and Metal Sheet is used to manufacture handheld metal detectors casing/body.

8. Are the hand held metal detectors water resistant?

• Yes, all our hhmds bodies/casings are made up of ABS Plastic and Metal Sheet. They have special water resistant coating on them so they don’t get wet.

9. What is the material of Door Frame Metal Detectors?

• Excellent quality of wooden ply and mica is used to manufacture door frame metal detectors. Polycarbonate frames are also available on the special request on additional charges.

10. Are the Door Frame Metal Detectors water resistant?

• Yes, all our dfmds frames are made of excellent quality of wooden ply, mica & polycarbonate so they are completely water resistant.

11. What is the material of Hand Held Search Lights?

• ABS Plastic is used to manufacture hand held search lights and they are water resistant also.

12.  How can we track our order?

• A link is provided on our website after you place an order. You can easily track your order from there.

13.  Do we offer bulk quantity prices also?

• Yes, we do offer b2b prices also. For bulk orders and distributorship enquiries Please write us on sales@zorbasecuritysystems.in.

14. What if the products are damaged?

• If your products are damaged at the time of delivery, we would provide you with a new product.

15. What if the payment is deducted and the order is not placed?

•  If the payment is deducted from your account, Please write us on sales@zorbasecuritysystems.in with your Payment/Transaction Id. We will update it from our end.

16. What if I have any other issues?  

• Please write us on sales@zorbasecuritysystems.in. We will immediately answer all your queries.